Warranty Policy
For your shopping safety, all products purchased on FIBERMALL.COM enjoy our warranty policy.
Free maintenance or replacement within warranty period (standard stock products).
Free maintenance within warranty period (Consumable and cutomized products)
These warranty policies include
No reason to return and refund within 30 days (standard stock products).Free maintenance or replacement within warranty period (standard stock products).
Free maintenance within warranty period (Consumable and cutomized products)
Please note,FiberMall warranty policy covers only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does NOT cover damage caused by accident, improper care/installation, negligence, normal wear-and-tear, or the natural breakdown of colors and/or materials over extended time and use. If the damage or failure is caused by these reasons above，the products could be considered for repair for a reasonable rate or a reduced price for a replacement piece (Customer pay the return cost of shipping and duties).
Please refer the detailed list below for warranty period and product warranty attribute (standard stock products/Consumable, cutomized products)
Warranty policy for product attrributes
| Attrribute | Within 30 days | Wiithin warranty period | Out of warranty period |
|---|---|---|---|
| Standard Stock Products |
No Reason
ReturnYes
RefundYes
|
Free maintenanceYes
ReplacementYes
RefundNegotiable
|
Paid maintenance
Pay for replacement
Refund No
|
| Consumable/Customized Products |
No Reason
ReturnNo
RefundNo
|
Free maintenanceYes
ReplacementNegotiable
RefundNo
|
Paid maintenance
Pay for replacement
Refund No
|
Warranty period
| Product Category | Product Category | Attrribute |
|---|---|---|
| DAC Cables | 1-Year Warranty | Customized |
| AOC Cable | 1-Year Warranty | Customized |
| Consumer electronic AOC | 1-Year Warranty | Customized |
| Fiber Optic Transceivers | 3-Year Warranty | Standard Stock |
| Fiber Media Converter | 1-Year Warranty | Consumable |
| Server Adapter | 1-Year Warranty | Standard Stock |
| MTP/MPO Fiber Cabling | 1-Year Warranty | Consumable |
| Fiber Patch Cables | 1-Year Warranty | Consumable |
| Mounting Chassis | 1-Year Warranty | Consumable |
| PLC Splitter | 1-Year Warranty | Consumable |
| CWDM MUX DEMUX | 1-Year Warranty | Customized |
| Mini CWDM MUX DEMUX | 1-Year Warranty | Customized |
| CWDM OADM | 1-Year Warranty | Customized |
| DWDM MUX DEMUX | 1-Year Warranty | Customized |
| DWDM OADM | 1-Year Warranty | Consumable |
| Main Chassis | 1-Year Warranty | Consumable |
| Power Modules | 1-Year Warranty | Consumable |
| Network Management Unit | 1-Year Warranty | Consumable |
| Transponder (OEO) | 1-Year Warranty | Consumable |
| Amplifier Modules | 1-Year Warranty | Consumable |
| Dispersion Compensation | 1-Year Warranty | Consumable |
| Line Protection | 1-Year Warranty | Consumable |
Exclusions and Limitations
a、This Limited Warranty applies only to the product manufactured by or for FiberMall, that can be identified by the "FiberMall" or “FiberMall” trademark, trade name.ect.
b、The warranty clause does not include any product damage caused by improper installation, accident hazards, natural disasters, abuse, misuse, low power or over-voltage, incorrect operation, poor/ bad environmental conditions and any unauthorized disassembly, repair or modification.
c、The warranty clause does not apply to products with modified internal electronic information, EEPROM information, etc. without authorized.
d、The warranty clause does not include system problems caused by third-party software, upgraded software or upgraded IOS of the connecting devices
b、The warranty clause does not include any product damage caused by improper installation, accident hazards, natural disasters, abuse, misuse, low power or over-voltage, incorrect operation, poor/ bad environmental conditions and any unauthorized disassembly, repair or modification.
c、The warranty clause does not apply to products with modified internal electronic information, EEPROM information, etc. without authorized.
d、The warranty clause does not include system problems caused by third-party software, upgraded software or upgraded IOS of the connecting devices